3. Message Management

When a customer sends a message to the page, the message will be directed to Omni - Zalo. The number of unread messages will be displayed on the menu.

To manage messages and support customers as quickly as possible, employees need to follow these steps:

Step 1: Open the Omni page.

Step 2: Click on the Zalo OA tab.

Step 3: Click the Inbox tab, and you will see the message received from the Zalo OA customer.

Here, you can see the assigned support person by hovering over the small avatar on the message (see image).

Step 4: Click on the message to start chatting and provide support.