6. Adding user support

This feature is used when the current user needs assistance from another staff member to support a customer. Simply invite the staff member into the session, and they can assist the primary staff member responsible for the session

Step 1: Open any message/comment

Step 2: Click on the 'Add Support' icon

Step 3: Select or search name to add support

You can add one or multiple support staff. Click X to remove a support staff member from the list

Step 4: Click save