# 6. Adding user support

This feature is used when the current user needs assistance from another staff member to support a customer. Simply invite the staff member into the session, and they can assist the primary staff member responsible for the session

Step 1: Open any message/comment

Step 2: Click on the 'Add Support' icon

<figure><img src="/files/vn4FxmNGplo568i8sFih" alt=""><figcaption></figcaption></figure>

Step 3: Select or search name to add support

<figure><img src="/files/RnqQqNgkdOn1nrDRCSh3" alt=""><figcaption></figcaption></figure>

You can add one or multiple support staff. Click X to remove a support staff member from the list

<figure><img src="/files/Z0ENz5ngRP5NHTmNrVID" alt=""><figcaption></figcaption></figure>

Step 4: Click save


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