> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/6.-adding-user-support.md).

# 6. Adding user support

This feature is used when the current user needs assistance from another staff member to support a customer. Simply invite the staff member into the session, and they can assist the primary staff member responsible for the session

Step 1: Open any message/comment

Step 2: Click on the 'Add Support' icon

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2F9MUW9Qs6MbjAB4CgE8w7%2Fimage.png?alt=media&amp;token=703d2f46-d762-4675-8822-23c6f13beb47" alt=""><figcaption></figcaption></figure>

Step 3: Select or search name to add support

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FvXx9qDIthB881w6Dtuq9%2Fimage.png?alt=media&amp;token=a3950ed6-e84a-4002-9456-96c85ab6a682" alt=""><figcaption></figcaption></figure>

You can add one or multiple support staff. Click X to remove a support staff member from the list

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FBC0TOsWytzelUHIiZAIW%2Fimage.png?alt=media&amp;token=452bcf1f-f483-4767-bac0-7813702e31da" alt=""><figcaption></figcaption></figure>

Step 4: Click save