1.2 Call Center

Step 1: Go to Survey -> Survey Template

Step 2: Select the Call Center tab

Step 3: Click the Create New Template button

Step 4: Click on "Continue" button

Step 4: Fill in the information

  • Survey template name (optional)

  • Description

  • Survey types: CSAT/NPS

  • Applicable channels: Call center

Step 5: Click on "custom template

Step 6: Click on "Continue" button

Step 8: Select to activate Automatic Rating sending, where you can choose the 3rd-level category of the call to send automatically

Step 9: Select send message service SMS/ZNS

Select SMS/ZNS service

Enter SMS content

Step 10: Save

Step 11: Return to template type service and select active to use template

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