# 10.1 Add/Edit/Delete template

Step 1: On the left menu bar, click on Settings.

Step 2: Click on Multi-channel Conversation Settings.

Step 3:Open the Omni Message Templates section.

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FyWrCSydYF349fQuXb2du%2F1.png?alt=media&#x26;token=5dedd72b-28f2-495c-9cac-3e95fc66bf76" alt=""><figcaption></figcaption></figure>

On the Conversation Message Templates page, you can add, edit, or delete messages. Below is a detailed guide.

11.1.1. Guide to Adding a Message Template

![](https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FygTTTBCkUuiRMUSyz8HA%2F3.png?alt=media\&token=3f5ff709-4618-4bd3-9b6a-ec88e0cebc36)

Step 1: Enter information for the new message template.

* Title: Optional.
* Content: The message that will be displayed when sent to the customer.
* Label: Select or search for a label to add to the message template (optional).
* Page: Select the page to apply the message template to: By default, it will apply to All Pages.
* Select an attachment (optional).

Step 2: Click Save.

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FL1oek10zNum7BBorDkYl%2F5.png?alt=media&#x26;token=9d2a09bc-e882-4c19-97d1-48bc89da5477" alt=""><figcaption></figcaption></figure>

11.1.2. Guide to Editing a Message Template

Step 1: Click the Edit button on the message template you want to edit.

![](https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2Fjext9HpgBeqa3dyFxEij%2F7.png?alt=media\&token=16752711-d6d8-436d-9cc8-419a53dd8be2)

Step 2: Edit the content or other components.

![](https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FZyD33DN2KvVykHQFuxlc%2F9.png?alt=media\&token=1b201241-6dc0-45a0-8f40-8eb1464d0ec3)

Step 3: Click save

11.1.3. Guide to Deleting a Message Template

Step 1: Click the delete button on the message template you want to delete.

![](https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FecHCZAFQ1TKU7b2ak5CS%2F11.png?alt=media\&token=1fb3faa9-4730-4013-b32f-9ab9fdd31508)

Step 2: Click the Delete button on the confirmation popup.

![](https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2Ff7fm8b4srfOxC38sBeJ9%2F13.png?alt=media\&token=e3d8fbdc-5f48-4c76-bbe2-5493192e86a3)