# 11. Setting response Time and Pre-expiration Alerts

*This feature allows you to:*

* *Set a response deadline for Omni sessions: For example, if set to 30 minutes, and the agent does not respond within 30 minutes, the session is considered overdue.*
* *Set a warning before the response deadline expires: For example, if set to 5 minutes, the responsible agent will receive a warning notification 5 minutes before the response deadline expires.*

*To set this up, follow these steps:*

*Step 1: Go to Settings -> Omni Chat -> Other Settings*

*Step 2: Go to Session Configuration -> Config time reply session*

*Step 3: Input the Time reply session and Warning time reply session*

*Step 4: Select Enable*

*Step 5: Scroll to the bottom of the settings page and click “Save” button*

<figure><img src="/files/mG3DHyi54IXTwPQwKfz1" alt=""><figcaption></figcaption></figure>


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