> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/11.-adding-message-template.md).

# 11. Adding message template

Step 1: On the left menu bar, click on Settings.

Step 2: Click on Multi-channel Conversation Settings.

Step 3:Open the Omni Message Templates section.

<figure><img src="/files/9o3AFUpB2xNKhVpxiy9a" alt=""><figcaption></figcaption></figure>

On the Conversation Message Templates page, you can add, edit, or delete messages. Below is a detailed guide.

11.1.1. Guide to Adding a Message Template

![](/files/sk9N31pejEps6YI8B2GI)

*Step 1: Enter information for the new message template.*

* Title: Optional.
* Content: The message that will be displayed when sent to the customer.
* *Label: Select or search for a label to add to the message template (optional).*
* *Page: Select the page to apply the message template to: By default, it will apply to All Pages.*
* *Select an attachment (optional).*

*Step 2: Click Save.*

<figure><img src="/files/CRH4CKRDRnlXTVfn3ktN" alt=""><figcaption></figcaption></figure>