> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/4.-changing-the-session-owner.md).

# 4. Changing the Session Owner

Step 1. View any message

Step 2: Below the customer's name, there is a line that says 'In charge: Nguyen Thi Ny Na.

Step 3: Click the edit button next to it to change the assigned person.

![](https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FQeBdZn0pJbJL034Sm7P7%2F1.png?alt=media\&token=a7f76463-1b33-4b73-8694-3267867695ed)

Select the Group and Responsible Person, then click Assign.

(You can add a note with additional information to help the new responsible person understand the details of the assigned session.)

![](https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2Fehlc7fLfQj5zETuSYnpv%2F3.png?alt=media\&token=68de6ace-9650-4c3d-ae26-7d293989d018)

The person assigned to the session will receive a popup notification of the assignment, as shown in the image:

![](https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2Fsi78peOzOIvo5yOv2BEZ%2F5.png?alt=media\&token=5202466a-dbf8-47eb-a6b0-811860e7e62e)

Click 'View Conversation Now' to open the assigned session, or click 'Later' to stay in the current session.