> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/antring-call-center/setting/user-manual-for-antbot-chatbot/2.-the-basic-features-of-antbot-chatbot.md).

# 2. The basic features of AntBot Chatbot

Access AntBot by upgrading your AntBot plan and access it from your profile

<figure><img src="/files/Pme9evK0cieCfbqW6SXr" alt=""><figcaption></figcaption></figure>

Chatbot interface. Drag and drop nodes to use different functions

<figure><img src="/files/Ez8v8ISzjaiMRZHhPx1B" alt=""><figcaption></figcaption></figure>

Antbot Platform:&#x20;

* Start flow: node to begin the script flow&#x20;
* End flow: node to end the script flow&#x20;
* You can use the 'redirect flow' node to navigate from one script flow to another&#x20;

Antbot: Functional nodes that respond from the bot with different types of messages.

<figure><img src="/files/vLHE8bM2ChaxNO41CjTJ" alt=""><figcaption></figcaption></figure>

1. First, after dragging the 'start flow' node to the settings panel, click on the 'deploy' node

<figure><img src="/files/hs7JBeTlS0GqsOl5cQpR" alt=""><figcaption></figcaption></figure>

2. In the 'start flow' node, double-click, select and add the necessary information, for example:

   * 'AntCRM Account': Select the AntCRM account
   * 'Flow name': The name of the flow
   * Pages: Select the page integrated with the CRM
   * Add condition node: You can select a rule by choosing conditions for the message when the customer sends a message

   <figure><img src="/files/aNoCfuI9owRHocE5WQUo" alt=""><figcaption></figcaption></figure>

   Enter the keyword and press Enter

<figure><img src="/files/xpq1Jr338bUGzwiPMAEa" alt=""><figcaption></figcaption></figure>

Add a 'message' node (to reply with text messages), then add the following information:&#x20;

* Name: Node name (Optional)&#x20;
* Message: Enter the message you want to send back to the customer (you can add multiple message versions by clicking the 'add message version' node

<figure><img src="/files/0NXjmfdcA7nDQvG1e3hZ" alt=""><figcaption></figcaption></figure>

⇒ Enter done to save

4\. Linking and completing the flow&#x20;

* Connect the nodes together using the node connectors

<figure><img src="/files/4mvKbFJNV2PLwi8qbAC5" alt=""><figcaption></figcaption></figure>

* To end the flow, click on the 'end flow' node, then double-click and select the AntCRM account, and click Done to save

<figure><img src="/files/yaAmlKsebYxMO6gzq5t9" alt=""><figcaption></figcaption></figure>

Here is an example of a basic flow for the bot to respond automatically. After making adjustments, click the Deploy node to save (You can connect multiple nodes together to create the script you desire)

<figure><img src="/files/LAlxnsD50BGgmSaWLFPS" alt=""><figcaption></figcaption></figure>

Sample result when chatting with the bot based on the above flow script

<figure><img src="/files/t008YAnP1pye6n6EAY68" alt=""><figcaption></figcaption></figure>

Additionally, the 'message' node can respond as follows: Example flow script

<figure><img src="/files/HVweqWY1noIzxrmQ7AJu" alt=""><figcaption></figcaption></figure>

Next, we need to set up the page, go to the settings section

<figure><img src="/files/5Wk5pYp3ydxE2VNMjEnL" alt=""><figcaption></figcaption></figure>

* Setup details:&#x20;
* First-time greeting message: greeting when the user chats with the page for the first time&#x20;
* Welcome message: node set up for the first conversation, and when clicked, it will start the flow based on the selected flow&#x20;
* Ice breaker: Displays the welcome message again if no messages are sent within 24 hours&#x20;
* Main menu: to add to the message menu with the page

<figure><img src="/files/1zfhZUFYEavKOJ9xY05H" alt=""><figcaption></figcaption></figure>

Default flow: used when no matching flow is found

<figure><img src="/files/OVuqNXcv5kgwLqoKCxGv" alt=""><figcaption></figcaption></figure>

Growth tool: Create URL and QR codes to automatically navigate to the messages via the Page and activate the script flow setup

<figure><img src="/files/glcZExiTw0OpTWWFM8i0" alt=""><figcaption></figcaption></figure>

Broadcasts: Automatically send the selected script flow to all followers of the Page at once

<figure><img src="/files/TpDycSeA9WmGKmi0c9aZ" alt=""><figcaption></figcaption></figure>

* purpose of this guide is to turn the chatbot on/off based on the flow.&#x20;
* Based on how to create the script flow for the steps above, create the flow script using the Action

<figure><img src="/files/JR3rNXHF6Dm9VuWhVMGA" alt=""><figcaption></figcaption></figure>

* Double-click the Actions&#x20;
* node Click the Add action node&#x20;
* In the Select Action Type section, choose Hand over

<figure><img src="/files/wjGCoBumouLHiwGJeBJI" alt=""><figcaption></figcaption></figure>

* Click the Done node and select ![](/files/oWeY3ir3svCHP7mUGIgM)to save&#x20;
* If you want to add to the Menu, click on Settings

<figure><img src="/files/xgfVVpuqtpgsxIdHutiK" alt=""><figcaption></figcaption></figure>

On Facebook, there must be a Start node, select a flow in the Welcome message section (Choose any flow you want

<figure><img src="/files/NRH9x9TA4MkC5KuUnPe4" alt=""><figcaption></figcaption></figure>

Click on the Edit node in the Main Menu (Please select a Page before setting up)

<figure><img src="/files/3Z3w0u09EUjuLoHoJ1xw" alt=""><figcaption></figcaption></figure>

Click on + Main menu item

<figure><img src="/files/UMxNfyaT1ZlYDsRLC8lK" alt=""><figcaption></figcaption></figure>

Click on the menu you just created, enter a label to add a title for the node, check 'Send flow,' and select the flow created in steps 1-5

<figure><img src="/files/E02XVcqMfYKui4VSp5LC" alt=""><figcaption></figcaption></figure>

Click on the Confirm node to save Go to the Facebook Page and check, the result will be like this

<figure><img src="/files/ghaAcRYkidD963Ka8GqC" alt=""><figcaption></figcaption></figure>
