# Conversation - [Omni Facebook user guide](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide.md) - [1. Facebook integration](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/1.-facebook-integration.md) - [2. Setting Up Facebook Fan page](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/2.-setting-up-facebook-fan-page.md) - [3. Message Management](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/3.-message-management.md) - [3.1. Sending Message](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/3.-message-management/3.1.-sending-message.md) - [3.2. Viewing Conversation History](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/3.-message-management/3.2.-viewing-conversation-history.md) - [4. Comment Management](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/4.-comment-management.md) - [4.1. Customer Support Commenting](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/4.-comment-management/4.1.-customer-support-commenting.md) - [4.2. Hiding comments](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/4.-comment-management/4.2.-hiding-comments.md) - [4.3. Editing comments](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/4.-comment-management/4.3.-editing-comments.md) - [4.4. Delete Comments](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/4.-comment-management/4.4.-delete-comments.md) - [4.5. Liking/Unliking Comments](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/4.-comment-management/4.5.-liking-unliking-comments.md) - [5. Post Management](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/5.-post-management.md) - [6. Changing the Session Owner](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/6.-changing-the-session-owner.md) - [7. Adding support user](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/7.-adding-support-user.md) - [8. Tagging session](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/8.-tagging-session.md) - [9. Sending images](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/9.-sending-images.md) - [10. Marking done](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/10.-marking-done.md) - [11. Adding message template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/11.-adding-message-template.md) - [11.1. Add/Edit/Delete templates](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/11.-adding-message-template/11.1.-add-edit-delete-templates.md) - [11.2. Using message template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/11.-adding-message-template/11.2.-using-message-template.md) - [12. Setting Up Session Timeout](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/12.-setting-up-session-timeout.md) - [13. Configuring the Timeout](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/13.-configuring-the-timeout.md): Guide to Configuring the Timeout for Changing the Assignee When There Is No Response to the Session: - [14. Setting Up Auto-Reply and Sending Messages](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/14.-setting-up-auto-reply-and-sending-messages.md) - [15. Setting Up Response Time and Pre-Expiration Warnings](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/15.-setting-up-response-time-and-pre-expiration-warnings.md) - [16. Customer operations](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/16.-customer-operations.md) - [17. Marking unread](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/17.-marking-unread.md) - [18. Setting up Omnichannel chat Categories](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/18.-setting-up-omnichannel-chat-categories.md) - [19. Configuring layout](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/19.-configuring-layout.md) - [Zalo OA user guide](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide.md) - [1. Zalo OA integration](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/1.-zalo-oa-integration.md) - [2. Setting page](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/2.-setting-page.md) - [2.1 Add user support](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/2.-setting-page/2.1-add-user-support.md) - [2.2 Auto assign feature and Assignment Mode](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/2.-setting-page/2.2-auto-assign-feature-and-assignment-mode.md) - [2.3 Configure tagging for new customers](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/2.-setting-page/2.3-configure-tagging-for-new-customers.md) - [2.4 Configure lead source](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/2.-setting-page/2.4-configure-lead-source.md) - [3. Message Management](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/3.-message-management.md) - [3.1 Sending message](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/3.-message-management/3.1-sending-message.md) - [3.2 Viewing Conversation History](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/3.-message-management/3.2-viewing-conversation-history.md) - [4. Changing the Session Owner](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/4.-changing-the-session-owner.md) - [5. Adding support user](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/5.-adding-support-user.md) - [6. Tags](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/6.-tags.md) - [7. Sending images](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/7.-sending-images.md) - [8. Marking done](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/8.-marking-done.md) - [9. Adding Message Template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/9.-adding-message-template.md) - [9.1 Add/Edit/Delete](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/9.-adding-message-template/9.1-add-edit-delete.md) - [9.1.1 Adding a Message Template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/9.-adding-message-template/9.1-add-edit-delete/9.1.1-adding-a-message-template.md) - [9.1.2 Editing message template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/9.-adding-message-template/9.1-add-edit-delete/9.1.2-editing-message-template.md) - [9.1.3 Deleting message template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/9.-adding-message-template/9.1-add-edit-delete/9.1.3-deleting-message-template.md) - [9.2 Using message template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/9.-adding-message-template/9.2-using-message-template.md) - [10. Setting Up Session Timeout](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/10.-setting-up-session-timeout.md) - [11. Configuring the Timeout](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/11.-configuring-the-timeout.md) - [12. Setting Up Response Time and Pre-Expiration Warnings](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/12.-setting-up-response-time-and-pre-expiration-warnings.md) - [13. Marking unread](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/13.-marking-unread.md) - [14. Setting up Omnichannel chat Categories](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/14.-setting-up-omnichannel-chat-categories.md) - [15. Configuring layout](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/15.-configuring-layout.md) - [Instagram use guide](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide.md) - [1. Instagram integration](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/1.-instagram-integration.md) - [2. Using Instagram Omni conversations](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/2.-using-instagram-omni-conversations.md) - [2.1 Guide to setting up Instagram on AntCRM](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/2.-using-instagram-omni-conversations/2.1-guide-to-setting-up-instagram-on-antcrm.md) - [2.1.1 Adding support](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/2.-using-instagram-omni-conversations/2.1-guide-to-setting-up-instagram-on-antcrm/2.1.1-adding-support.md) - [2.1.2 Assignment configuration](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/2.-using-instagram-omni-conversations/2.1-guide-to-setting-up-instagram-on-antcrm/2.1.2-assignment-configuration.md) - [2.1.3 Interactive Configuration](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/2.-using-instagram-omni-conversations/2.1-guide-to-setting-up-instagram-on-antcrm/2.1.3-interactive-configuration.md) - [3. Manage chat with customers](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/3.-manage-chat-with-customers.md) - [3.1 Send message to customer](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/3.-manage-chat-with-customers/3.1-send-message-to-customer.md) - [3.2 View session history](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/3.-manage-chat-with-customers/3.2-view-session-history.md) - [4. Comment Manager](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/4.-comment-manager.md) - [4.1 Hide comment](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/4.-comment-manager/4.1-hide-comment.md) - [4.2 Delete comment](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/4.-comment-manager/4.2-delete-comment.md) - [5. Change the person assign to session](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/5.-change-the-person-assign-to-session.md) - [6. Adding user support](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/6.-adding-user-support.md) - [7. Tags for session](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/7.-tags-for-session.md) - [8. Send image](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/8.-send-image.md) - [9. Mark as done](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/9.-mark-as-done.md) - [10. Adding message template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/10.-adding-message-template.md) - [10.1 Add/Edit/Delete template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/10.-adding-message-template/10.1-add-edit-delete-template.md) - [10.2 Using messenger template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/10.-adding-message-template/10.2-using-messenger-template.md) - [11. Setting up session timeout)](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/11.-setting-up-session-timeout.md) - [12. Setting Up Response Time and Pre-Expiration Warnings](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/12.-setting-up-response-time-and-pre-expiration-warnings.md) - [Whatsapp use guide](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide.md) - [1.1 Integrate Whatsapp API on CRM](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/1.1-integrate-whatsapp-api-on-crm.md) - [1.2 Integrate Whatsapp Business App on CRM](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/1.2-integrate-whatsapp-business-app-on-crm.md) - [2. Configuring WhatsApp on CRM](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/2.-configuring-whatsapp-on-crm.md) - [2.1 Adding user support](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/2.-configuring-whatsapp-on-crm/2.1-adding-user-support.md) - [2.2 Setting close session](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/2.-configuring-whatsapp-on-crm/2.2-setting-close-session.md) - [2.3 ssignment Configuration](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/2.-configuring-whatsapp-on-crm/2.3-ssignment-configuration.md) - [2.4 Interaction Configuration](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/2.-configuring-whatsapp-on-crm/2.4-interaction-configuration.md) - [3. Managing Chats with Whatsapp Customers](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/3.-managing-chats-with-whatsapp-customers.md) - [3.1 Send message](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/3.-managing-chats-with-whatsapp-customers/3.1-send-message.md) - [3.2 Viewing Conversation History](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/3.-managing-chats-with-whatsapp-customers/3.2-viewing-conversation-history.md) - [3.3 Changing the Session's Assigned Agent](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/3.-managing-chats-with-whatsapp-customers/3.3-changing-the-sessions-assigned-agent.md) - [4. Adding a Support User](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/4.-adding-a-support-user.md) - [5. Tagging a Session](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/5.-tagging-a-session.md) - [6. Sending image](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/6.-sending-image.md) - [7. Marking a Session as Completed](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/7.-marking-a-session-as-completed.md) - [8. Adding, Edit and Delete omni message template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/8.-adding-edit-and-delete-omni-message-template.md) - [9. Session Closure Time](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/9.-session-closure-time.md) - [10. Configuring the wait time](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/10.-configuring-the-wait-time.md) - [11. Setting response Time and Pre-expiration Alerts](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/11.-setting-response-time-and-pre-expiration-alerts.md) - [12. Creating Whatsapp template campaign](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/12.-creating-whatsapp-template-campaign.md) - [13. Sending Whatsapp template Campaign](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/13.-sending-whatsapp-template-campaign.md) - [14. Sending the Product Carousel](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/14.-sending-the-product-carousel.md) - [15. Cross-Channel Campaign Guide](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/15.-cross-channel-campaign-guide.md) - [16. Create WhatsApp Template via Meta Business Suite](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/16.-create-whatsapp-template-via-meta-business-suite.md) - [17. Run Template in AntCRM platform](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/17.-run-template-in-antcrm-platform.md) - [Shopee use guide](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/shopee-use-guide.md) - [Live chat use guide](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/live-chat-use-guide.md) - [Lazada use guide](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/lazada-use-guide.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.