> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide.md).

# Omni Facebook user guide

- [1. Facebook integration](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/1.-facebook-integration.md)
- [2. Setting Up Facebook Fan page](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/2.-setting-up-facebook-fan-page.md)
- [3. Message Management](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/3.-message-management.md)
- [3.1. Sending Message](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/3.-message-management/3.1.-sending-message.md)
- [3.2. Viewing Conversation History](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/3.-message-management/3.2.-viewing-conversation-history.md)
- [4. Comment Management](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/4.-comment-management.md)
- [4.1. Customer Support Commenting](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/4.-comment-management/4.1.-customer-support-commenting.md)
- [4.2. Hiding comments](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/4.-comment-management/4.2.-hiding-comments.md)
- [4.3. Editing comments](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/4.-comment-management/4.3.-editing-comments.md)
- [4.4. Delete Comments](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/4.-comment-management/4.4.-delete-comments.md)
- [4.5. Liking/Unliking Comments](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/4.-comment-management/4.5.-liking-unliking-comments.md)
- [5. Post Management](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/5.-post-management.md)
- [6. Changing the Session Owner](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/6.-changing-the-session-owner.md)
- [7. Adding support user](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/7.-adding-support-user.md)
- [8. Tagging session](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/8.-tagging-session.md)
- [9. Sending images](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/9.-sending-images.md)
- [10. Marking done](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/10.-marking-done.md)
- [11. Adding message template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/11.-adding-message-template.md)
- [11.1. Add/Edit/Delete templates](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/11.-adding-message-template/11.1.-add-edit-delete-templates.md)
- [11.2. Using message template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/11.-adding-message-template/11.2.-using-message-template.md)
- [12. Setting Up Session Timeout](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/12.-setting-up-session-timeout.md)
- [13. Configuring the Timeout](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/13.-configuring-the-timeout.md): Guide to Configuring the Timeout for Changing the Assignee When There Is No Response to the Session:
- [14. Setting Up Auto-Reply and Sending Messages](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/14.-setting-up-auto-reply-and-sending-messages.md)
- [15. Setting Up Response Time and Pre-Expiration Warnings](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/15.-setting-up-response-time-and-pre-expiration-warnings.md)
- [16. Customer operations](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/16.-customer-operations.md)
- [17. Marking unread](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/17.-marking-unread.md)
- [18. Setting up Omnichannel chat Categories](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/18.-setting-up-omnichannel-chat-categories.md)
- [19. Configuring layout](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/19.-configuring-layout.md)