> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/1.-zalo-oa-integration.md).

# 1. Zalo OA integration

Step 1: Select settings -> Set Omnichannel chat -> Zalo OA Integrations

<figure><img src="/files/J0IfxpXqpDODXo8cnzCh" alt=""><figcaption></figcaption></figure>

There are two ways to select a Zalo bot for integration:

Method 1: Use the user's own Zalo bot. See [the guide to creating a Zalo bot here.](https://huongdan.antbuddy.com/kb/antcrm-huong-dan-tao-ung-dung-zalo-bot)

Enter the Application ID and Secret Key of the app, then select Update Zalo Application.

<figure><img src="/files/ziEJf2CipNRa5UdvE6OM" alt=""><figcaption></figcaption></figure>

Next, the user selects the integration button

After successfully logging into Zalo, the user will be redirected to a popup to select the OA and grant management permissions for the OA, then choose Allow.\ <br>

<figure><img src="/files/IUBO9XgRCP1EuidohjmF" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/66YgdES18iw155qzTqbz" alt=""><figcaption></figcaption></figure>

Method 2: The user uses AntBuddy's Zalo Bot

The user selects the integration button and proceeds to select the OA and grant management permissions as in Method 1.