> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/3.-managing-chats-with-whatsapp-customers.md).

# 3. Managing Chats with Whatsapp Customers

*When a customer sends a message to the page, the message will be directed to Omni - WhatsApp.*

*The number of unread messages will be displayed on the menu.*

<figure><img src="/files/03U5uzm53LnMIi7LavO3" alt=""><figcaption></figcaption></figure>

*To manage messages and support customers efficiently, agents need to follow these steps:*

*Step 1: Open the Omni page.*

*Step 2: Click on the WhatsApp tab.*

*Step 3: Click on the Inbox tab to see the message recently received from the Whatsapp customer.*

*Step 4: Click on the message to start chatting and provide support.*

&#x20;*Here, you can see the assigned support agent by hovering over the small avatar on the message (see the image).*

*Viewing permissions for sessions are set in the Interaction section*

<figure><img src="/files/8saUfGHaGYrA3DL4CpdT" alt=""><figcaption></figcaption></figure>