> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/3.-managing-chats-with-whatsapp-customers.md).

# 3. Managing Chats with Whatsapp Customers

*When a customer sends a message to the page, the message will be directed to Omni - WhatsApp.*

*The number of unread messages will be displayed on the menu.*

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2F4HLAFvVfLe6bSP14uzZR%2Fimage.png?alt=media&amp;token=eaeb115e-6ff9-41f5-9d4a-ba809bf9997b" alt=""><figcaption></figcaption></figure>

*To manage messages and support customers efficiently, agents need to follow these steps:*

*Step 1: Open the Omni page.*

*Step 2: Click on the WhatsApp tab.*

*Step 3: Click on the Inbox tab to see the message recently received from the Whatsapp customer.*

*Step 4: Click on the message to start chatting and provide support.*

&#x20;*Here, you can see the assigned support agent by hovering over the small avatar on the message (see the image).*

*Viewing permissions for sessions are set in the Interaction section*

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FlVQaJvknrSHERheaPt2B%2Fimage.png?alt=media&amp;token=92617187-3e61-4071-9e81-1c8758309281" alt=""><figcaption></figcaption></figure>