> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/17.-marking-unread.md).

# 17. Marking unread

Step 1: In the voicemail box, hover over the chat, and the icon ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcr7NGdVujSuO5BtRHzV6WWodt8q5bhdUHq6NPedgY5W2cbDeSvFOFZFrqRxmsJONCf69f0AJ1pCtJ0kCgNzQEotctdV_RfCcBnDqGTL9Bp2vtZGT8SyBPFOiu16Y34Pokxr7m54A?key=1dmCXmRHyANdliXowZtmobW1) will appear.

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FZ1ylQonias1opV4575M7%2Fimage.png?alt=media&amp;token=e4da9a77-c312-470e-b71a-d302cd38bbfb" alt=""><figcaption></figcaption></figure>

Step 2: Click the icon![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdtjNdJfWlk40vzm4vPJwImHEA9lCUoQPKCDqGQEb6_h1wZWNcCMqXtQMdv2zdamHhZlEVUxuOfhpeQe-uWn48wqH21bQAsAJsA6wmYpCSQQUVGABIiYLMRtATbfr-pQjTP-dh3?key=1dmCXmRHyANdliXowZtmobW1)  to mark the chat as unread.