> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide.md).

# Whatsapp use guide

- [1.1 Integrate Whatsapp API on CRM](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/1.1-integrate-whatsapp-api-on-crm.md)
- [1.2 Integrate Whatsapp Business App on CRM](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/1.2-integrate-whatsapp-business-app-on-crm.md)
- [2. Configuring WhatsApp on CRM](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/2.-configuring-whatsapp-on-crm.md)
- [2.1 Adding user support](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/2.-configuring-whatsapp-on-crm/2.1-adding-user-support.md)
- [2.2 Setting close session](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/2.-configuring-whatsapp-on-crm/2.2-setting-close-session.md)
- [2.3 ssignment Configuration](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/2.-configuring-whatsapp-on-crm/2.3-ssignment-configuration.md)
- [2.4 Interaction Configuration](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/2.-configuring-whatsapp-on-crm/2.4-interaction-configuration.md)
- [3. Managing Chats with Whatsapp Customers](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/3.-managing-chats-with-whatsapp-customers.md)
- [3.1 Send message](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/3.-managing-chats-with-whatsapp-customers/3.1-send-message.md)
- [3.2 Viewing Conversation History](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/3.-managing-chats-with-whatsapp-customers/3.2-viewing-conversation-history.md)
- [3.3 Changing the Session's Assigned Agent](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/3.-managing-chats-with-whatsapp-customers/3.3-changing-the-sessions-assigned-agent.md)
- [4. Adding a Support User](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/4.-adding-a-support-user.md)
- [5. Tagging a Session](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/5.-tagging-a-session.md)
- [6. Sending image](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/6.-sending-image.md)
- [7. Marking a Session as Completed](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/7.-marking-a-session-as-completed.md)
- [8. Adding, Edit and Delete omni message template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/8.-adding-edit-and-delete-omni-message-template.md)
- [9. Session Closure Time](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/9.-session-closure-time.md)
- [10. Configuring the wait time](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/10.-configuring-the-wait-time.md)
- [11. Setting response Time and Pre-expiration Alerts](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/11.-setting-response-time-and-pre-expiration-alerts.md)
- [12. Creating Whatsapp template campaign](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/12.-creating-whatsapp-template-campaign.md)
- [13. Sending Whatsapp template Campaign](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/13.-sending-whatsapp-template-campaign.md)
- [14. Sending the Product Carousel](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/14.-sending-the-product-carousel.md)
- [15. Cross-Channel Campaign Guide](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/15.-cross-channel-campaign-guide.md)
- [16. Create WhatsApp Template via Meta Business Suite](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/16.-create-whatsapp-template-via-meta-business-suite.md)
- [17. Run Template in AntCRM platform](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/17.-run-template-in-antcrm-platform.md)