# 4. Adding a Support User

*This feature is used when the current user needs help from another agent to assist a customer. By simply inviting the agent into the session, that agent can help support the main person responsible for the session.*

*Step 1: View any message*

*Step 2: Click on the "Add Support" icon*

*Step 3: Select or search for a name to add for support*

<figure><img src="/files/1i3wTOmr3DuEAqK0cT36" alt=""><figcaption></figcaption></figure>

*You can add one or more support agents. Click “X” to remove a support agent from the list*

<figure><img src="/files/rlYl1xIa1qmrAlXWvxSF" alt=""><figcaption></figcaption></figure>

*Step 4: Click "Save" button*


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