> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/4.-adding-a-support-user.md).

# 4. Adding a Support User

*This feature is used when the current user needs help from another agent to assist a customer. By simply inviting the agent into the session, that agent can help support the main person responsible for the session.*

*Step 1: View any message*

*Step 2: Click on the "Add Support" icon*

*Step 3: Select or search for a name to add for support*

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FDmNChO7GfqAm8TdHv7YU%2Fimage.png?alt=media&amp;token=37f7173d-7955-4c2f-83c7-c4903c76d1c0" alt=""><figcaption></figcaption></figure>

*You can add one or more support agents. Click “X” to remove a support agent from the list*

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FCqQEGK1vhbx1Jnfwbvx3%2Fimage.png?alt=media&amp;token=41788986-1817-4cbf-96a5-1babd39fcdbc" alt=""><figcaption></figcaption></figure>

*Step 4: Click "Save" button*