4. Adding a Support User

This feature is used when the current user needs help from another agent to assist a customer. By simply inviting the agent into the session, that agent can help support the main person responsible for the session.

Step 1: View any message

Step 2: Click on the "Add Support" icon

Step 3: Select or search for a name to add for support

You can add one or more support agents. Click “X” to remove a support agent from the list

Step 4: Click "Save" button