9. Mark as done

This feature is used to close and move supported sessions into the 'Completed' filter

Through this, we can track the number of sessions supported, support time, etc

Step 1: Open a session of a message/comment

Step 2: Support the customer: Reply to messages, comments, attach files, assign tags, etc

Step 3: Click on the Mark as done

You can find the closed messages in the DONE filter. It will show complete information about the employee who closed it and the closure time.

You can proactively move to the inbox to reopen this chat session and continue chatting with the customer.

If the customer sends a message again, the session will be reopened and moved to the Main filter.