> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/2.-setting-page.md).

# 2. Setting page

Step 1: Go to Settings -> Omni conversations  -> Zalo OA integrations

Step 2: Click on Settings  at the page (registered) you want to set up

Bước 3: Trang sẽ chuyển hướng đến trang thiết lập cho Fanpage

(Step 3: The page will redirect to the setup page for the Fan page.)

<figure><img src="/files/Do4er4NAsx6fhJE8brzT" alt=""><figcaption></figcaption></figure>

Setup for Fan Page includes the following items:<br>

| Section                                       | Description                                                                                                                                                                                                                                                                                                                                                                                 |
| --------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Supporter                                     | List of employees responsible for interacting with customers such as comments, support messages, etc..                                                                                                                                                                                                                                                                                      |
| <p><br></p><p>Auto assign</p>                 | When the auto-distribution feature is enabled, comments/messages from customers sent to the Page will be distributed to support staff automatically according to the Assignment Rule (configured below).                                                                                                                                                                                    |
| <p><br><br><br>Assignment mode</p><p><br></p> | <p>There are </p><ul><li>Round robin: Distribute requests respectively in order to employees in the group and rotate. </li><li>Random:  Distribute tickets randomly to employees in the group.</li></ul>                                                                                                                                                                                    |
| <p><br><br></p><p> Apply for</p>              | Choose the type of data that will apply this automatic assignment setting. There are 3 types of data: Tickets, Contacts, Accounts. This means that when a customer sends an email to the system, the system will automatically create a ticket and assign it automatically according to the settings, and add that customer information to the system and assign it to the staff in charge. |
| Tag                                           | Tags are assigned to new customers for the purpose of distinguishing and grouping customers with similar characteristics for ease of future operations.                                                                                                                                                                                                                                     |
| Lead source                                   | The source of creating customers, this also serves the purpose of distinguishing and grouping customers with similar characteristics.                                                                                                                                                                                                                                                       |