2. Setting page

Step 1: Go to Settings -> Omni conversations -> Zalo OA integrations

Step 2: Click on Settings at the page (registered) you want to set up

Bước 3: Trang sẽ chuyển hướng đến trang thiết lập cho Fanpage

(Step 3: The page will redirect to the setup page for the Fan page.)

Setup for Fan Page includes the following items:

Section	Description
Supporter	List of employees responsible for interacting with customers such as comments, support messages, etc..
Auto assign	When the auto-distribution feature is enabled, comments/messages from customers sent to the Page will be distributed to support staff automatically according to the Assignment Rule (configured below).
Assignment mode	There are Round robin: Distribute requests respectively in order to employees in the group and rotate. Random: Distribute tickets randomly to employees in the group.
Apply for	Choose the type of data that will apply this automatic assignment setting. There are 3 types of data: Tickets, Contacts, Accounts. This means that when a customer sends an email to the system, the system will automatically create a ticket and assign it automatically according to the settings, and add that customer information to the system and assign it to the staff in charge.
Tag	Tags are assigned to new customers for the purpose of distinguishing and grouping customers with similar characteristics for ease of future operations.
Lead source	The source of creating customers, this also serves the purpose of distinguishing and grouping customers with similar characteristics.