# 2. Setting page
Step 1: Go to Settings -> Omni conversations -> Zalo OA integrations
Step 2: Click on Settings at the page (registered) you want to set up
Bước 3: Trang sẽ chuyển hướng đến trang thiết lập cho Fanpage
(Step 3: The page will redirect to the setup page for the Fan page.)
Setup for Fan Page includes the following items:
| Section | Description |
| --------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Supporter | List of employees responsible for interacting with customers such as comments, support messages, etc.. |
|
Auto assign
| When the auto-distribution feature is enabled, comments/messages from customers sent to the Page will be distributed to support staff automatically according to the Assignment Rule (configured below). |
|
Assignment mode
|
There are
Round robin: Distribute requests respectively in order to employees in the group and rotate.
Random: Distribute tickets randomly to employees in the group.
|
|
Apply for
| Choose the type of data that will apply this automatic assignment setting. There are 3 types of data: Tickets, Contacts, Accounts. This means that when a customer sends an email to the system, the system will automatically create a ticket and assign it automatically according to the settings, and add that customer information to the system and assign it to the staff in charge. |
| Tag | Tags are assigned to new customers for the purpose of distinguishing and grouping customers with similar characteristics for ease of future operations. |
| Lead source | The source of creating customers, this also serves the purpose of distinguishing and grouping customers with similar characteristics. |
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