# Zalo OA user guide - [1. Zalo OA integration](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/1.-zalo-oa-integration.md) - [2. Setting page](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/2.-setting-page.md) - [2.1 Add user support](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/2.-setting-page/2.1-add-user-support.md) - [2.2 Auto assign feature and Assignment Mode](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/2.-setting-page/2.2-auto-assign-feature-and-assignment-mode.md) - [2.3 Configure tagging for new customers](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/2.-setting-page/2.3-configure-tagging-for-new-customers.md) - [2.4 Configure lead source](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/2.-setting-page/2.4-configure-lead-source.md) - [3. Message Management](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/3.-message-management.md) - [3.1 Sending message](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/3.-message-management/3.1-sending-message.md) - [3.2 Viewing Conversation History](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/3.-message-management/3.2-viewing-conversation-history.md) - [4. Changing the Session Owner](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/4.-changing-the-session-owner.md) - [5. Adding support user](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/5.-adding-support-user.md) - [6. Tags](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/6.-tags.md) - [7. Sending images](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/7.-sending-images.md) - [8. Marking done](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/8.-marking-done.md) - [9. Adding Message Template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/9.-adding-message-template.md) - [9.1 Add/Edit/Delete](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/9.-adding-message-template/9.1-add-edit-delete.md) - [9.1.1 Adding a Message Template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/9.-adding-message-template/9.1-add-edit-delete/9.1.1-adding-a-message-template.md) - [9.1.2 Editing message template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/9.-adding-message-template/9.1-add-edit-delete/9.1.2-editing-message-template.md) - [9.1.3 Deleting message template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/9.-adding-message-template/9.1-add-edit-delete/9.1.3-deleting-message-template.md) - [9.2 Using message template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/9.-adding-message-template/9.2-using-message-template.md) - [10. Setting Up Session Timeout](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/10.-setting-up-session-timeout.md) - [11. Configuring the Timeout](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/11.-configuring-the-timeout.md) - [12. Setting Up Response Time and Pre-Expiration Warnings](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/12.-setting-up-response-time-and-pre-expiration-warnings.md) - [13. Marking unread](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/13.-marking-unread.md) - [14. Setting up Omnichannel chat Categories](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/14.-setting-up-omnichannel-chat-categories.md) - [15. Configuring layout](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/15.-configuring-layout.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.