> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide.md).

# Zalo OA user guide

- [1. Zalo OA integration](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/1.-zalo-oa-integration.md)
- [2. Setting page](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/2.-setting-page.md)
- [2.1 Add user support](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/2.-setting-page/2.1-add-user-support.md)
- [2.2 Auto assign feature and Assignment Mode](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/2.-setting-page/2.2-auto-assign-feature-and-assignment-mode.md)
- [2.3 Configure tagging for new customers](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/2.-setting-page/2.3-configure-tagging-for-new-customers.md)
- [2.4 Configure lead source](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/2.-setting-page/2.4-configure-lead-source.md)
- [3. Message Management](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/3.-message-management.md)
- [3.1 Sending message](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/3.-message-management/3.1-sending-message.md)
- [3.2 Viewing Conversation History](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/3.-message-management/3.2-viewing-conversation-history.md)
- [4. Changing the Session Owner](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/4.-changing-the-session-owner.md)
- [5. Adding support user](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/5.-adding-support-user.md)
- [6. Tags](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/6.-tags.md)
- [7. Sending images](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/7.-sending-images.md)
- [8. Marking done](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/8.-marking-done.md)
- [9. Adding Message Template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/9.-adding-message-template.md)
- [9.1 Add/Edit/Delete](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/9.-adding-message-template/9.1-add-edit-delete.md)
- [9.1.1 Adding a Message Template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/9.-adding-message-template/9.1-add-edit-delete/9.1.1-adding-a-message-template.md)
- [9.1.2 Editing message template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/9.-adding-message-template/9.1-add-edit-delete/9.1.2-editing-message-template.md)
- [9.1.3 Deleting message template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/9.-adding-message-template/9.1-add-edit-delete/9.1.3-deleting-message-template.md)
- [9.2 Using message template](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/9.-adding-message-template/9.2-using-message-template.md)
- [10. Setting Up Session Timeout](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/10.-setting-up-session-timeout.md)
- [11. Configuring the Timeout](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/11.-configuring-the-timeout.md)
- [12. Setting Up Response Time and Pre-Expiration Warnings](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/12.-setting-up-response-time-and-pre-expiration-warnings.md)
- [13. Marking unread](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/13.-marking-unread.md)
- [14. Setting up Omnichannel chat Categories](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/14.-setting-up-omnichannel-chat-categories.md)
- [15. Configuring layout](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/15.-configuring-layout.md)