# 12. Setting Up Session Timeout

This feature allows the system to automatically check and close the session after the set time, starting from the last message sent by the employee.

Step 1: On the left menu bar, click Settings.

Step 2: Click the Omni-channel Conversations button.

Step 3: Open the Other Settings section.

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FiDL4XB9DABpt13YuCiB7%2F1.png?alt=media&#x26;token=06554595-29b8-49af-8480-a64e513f0297" alt=""><figcaption></figcaption></figure>

Step 4: Enter the desired time, the session end message, and enable the feature.

![](https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FlAfEn0dbipruf7B2zpaR%2F3.png?alt=media\&token=f123a37b-64b6-44e6-8a6d-7a481ddf888a)

For example: With a 30-minute setting, if a session is being supported with the last message sent by the employee, and no further messages are received within 30 minutes, the session will automatically close and send a farewell message to end the session.

![](https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FiPkzsKSPQt3EU82Cw28n%2F5.png?alt=media\&token=42538628-2d91-4fe1-aaed-f8c7a5671a49)

Step 5: Scroll down to the bottom of the settings page and click Save.

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FFiJarGvJR5Tz8oznSv7w%2F7.png?alt=media&#x26;token=c50f44e4-2ad0-48fb-ab76-889b7ac580dc" alt=""><figcaption></figcaption></figure>