12. Setting Up Session Timeout

This feature allows the system to automatically check and close the session after the set time, starting from the last message sent by the employee.

Step 1: On the left menu bar, click Settings.

Step 2: Click the Omni-channel Conversations button.

Step 3: Open the Other Settings section.

Step 4: Enter the desired time, the session end message, and enable the feature.

For example: With a 30-minute setting, if a session is being supported with the last message sent by the employee, and no further messages are received within 30 minutes, the session will automatically close and send a farewell message to end the session.

Step 5: Scroll down to the bottom of the settings page and click Save.