> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/3.-managing-chats-with-whatsapp-customers/3.2-viewing-conversation-history.md).

# 3.2 Viewing Conversation History

*Step 1: Open a chat session*

*Step 2: Click on* ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXclNxpN70ptxBsend7ZTGlEuXZSqdhD4UV0uvMk6ymJoN62PQIUmiH0uEn7wJU8cNACqKn6Q_KuTe9YMPIBpbJbDfD4FIi8uLB-oaryf7Vhl0zjHTlfqaboOLQtVKnQnLGvb15NcyDnobSm4Bw2VsLwgJI?key=EhUKvYQkMl1LimqIYx3txQ)*icon in the Chat History*

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FP3aZBlKHzxbjwv2OkdKw%2Fimage.png?alt=media&amp;token=7ca93429-8361-4caa-ac5f-96c2cda4af0c" alt=""><figcaption></figcaption></figure>

*Assignment History:*

* *Includes Assignment Type: automatic/manual*
* *Assigning agent, Assigned agent*
* *Assignment Time*