# 11. Configuring the Timeout

After the set timeout period, if the assigned agent does not respond, the session will automatically be reassigned to another agent according to the assignment rules.

Step 1: Go to setting

Step 2: Select omni

Step 3: Select Other Settings.

<figure><img src="/files/fqUHtEFHlBffINpzHRCD" alt=""><figcaption></figcaption></figure>

Step 4: Enter the desired maximum session timeout (in minutes).

Step 5: Enable the feature.


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