> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/11.-adding-message-template/11.2.-using-message-template.md).

# 11.2. Using message template

**Step 1:** In the chat bar, click on the icon ![https://lh7-rt.googleusercontent.com/docsz/AD\_4nXdVUV4pHOaQQFuo3z5VbRS0oaMn3wSUpm47Sv8i9JiqMNGWZq-yr\_WDRSMNTV5A6QzfXdUfapCY3esy7VLCO2fdYQXk8uTmGZDzljCUNxnagi1M4i9zVx7V9rMRPIKdKuATUSCi?key=1dmCXmRHyANdliXowZtmobW1](/files/o9Hf43hDOuy0eiByF9at), and the message templates will appear.

![](/files/k86CafTm1MZaIiT5RzIR)

![](/files/iLirJMAc6pPjSNZlG1Cj)

Step 2: Click on the message template line you want to use to select it.

![](/files/bvt3rSz23dpHwZa0sL9x)

Step 3: The selected message will appear in the chat box; press Enter to send.

<img src="/files/qDsnNWSACm6NXC5EoArj" alt="" width="563">

![](/files/eXxCOIM9OjX8lT7AjvY6)

Sent message template:

![](/files/J3TlF5TG25WlYFcrPCAb)

You can quickly filter the list of message templates by content or by category.

![](/files/yPcoKKTphE88OaBWnemQ)

![](/files/TdtH0348sMKfSp1eQlKD)