# WhatsApp User Guide

WhatsApp User Guide

![](https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2F94kqhfjk4PJSazCRDYlt%2F0.png?alt=media)

### Guide to Integrating WhatsApp on Ant CRM <a href="#nwplxaz6dmlf" id="nwplxaz6dmlf"></a>

To integrate WhatsApp Business with Ant CRM, users must connect their Facebook page with WhatsApp. Follow the guide here:

Step 1: Go to Settings -> Omni Chat -> WhatsApp Integrations

Step 2: Click Integrate

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FgAEabxNZgN8xXSNuS05M%2Fimage.png?alt=media&#x26;token=9a6b06fc-f883-45a1-a1a8-0894f1f47fcb" alt=""><figcaption></figcaption></figure>

Step 3: In the authentication popup, select FB account is an admin of the connected fanpage with WhatsApp.

![](https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FZkCYyLvqQIlrIDD15PrF%2F2.png?alt=media)

Step 4: Select the business you want to allow Ant CRM to access, then click “Next”

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FgwfKr6DLfPvIsp3x3NqL%2Fimage.png?alt=media&#x26;token=b8f386b5-2caa-4968-9892-1e9d2c8244ac" alt=""><figcaption></figcaption></figure>

Step 5: Select the WhatsApp account you want to integrate into the system, then click “Continue”

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FM7zjJdnFbNK9aBr4h7Wp%2Fimage.png?alt=media&#x26;token=1a9da23c-6d33-4f54-ac91-936511b66e2e" alt=""><figcaption></figcaption></figure>

Step 6: Click Save button

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2F0lk7vqdIvvG8NRfy5OtA%2Fimage.png?alt=media&#x26;token=2c39b5c5-357b-48b4-83fb-4ed63f704302" alt=""><figcaption></figcaption></figure>

Step 7: Click Got it button

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FCagY4GjD7DV8gijzZ10h%2Fimage.png?alt=media&#x26;token=a7415b2c-f1f7-476c-960b-1b2ae0c7ddaa" alt=""><figcaption></figcaption></figure>

Step 8: Select the desired page and click “Active”

![](https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2Fl7z2FZEMfE8SFJqvBFTy%2F5.png?alt=media)

Step 9: After Users register, the system will show popup to choose the method to verify

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FMgoa9bsCpxnF8BNOP9Tg%2Fimage.png?alt=media&#x26;token=03ebcfbd-a616-4dcb-b623-0b6702cadd42" alt=""><figcaption></figcaption></figure>

The system will automatically send a 6-digit OTP code to the WhatsApp-registered phone number

If the user has not been verified, they will enter the OTP code

If the user has been verified, they will be redirected the next screen -> Continue

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FDYu7IMzpEk4jyQ03s6Xl%2Fimage.png?alt=media&#x26;token=dfedb5d0-301e-44b3-9eac-b4a26a13208b" alt=""><figcaption></figcaption></figure>

At this point, the system requires the user to enter their WhatsApp PIN. How to change the PIN?. The user enter the PIN and clicks confirm to complete the integration

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FaXwus66Rb9qZYMMOeHtl%2Fimage.png?alt=media&#x26;token=1a1cf4f1-683b-4e13-b3fc-723f0be72295" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2F3PqsJzI1ELvUitiGCONI%2Fimage.png?alt=media&#x26;token=d9f78fb1-e1c7-4373-a666-93a0321b2eaa" alt=""><figcaption></figcaption></figure>

Now, Users can use Whatsapp on AntCRM