3. Use Cases of AntBot Chatbot

1. Automated Customer Support

Description: The chatbot can automatically answer frequently asked questions from customers across multiple channels such as Facebook, WhatsApp, Zalo, Livechat, etc., based on pre-set scripts. Benefits

• Benefits:

• Reduces workload for customer support staff.

• Provides 24/7 support, independent of working hours.

• Integrates with AntCRM to store customer information

1. Product Consultation and Purchase Recommendations

• Description: The chatbot can guide customers in choosing the right product through automated conversations.

• Key features:

• Send messages with product images and videos.

• Assist customers in entering necessary information such as name, email, and phone number to store in the CRM

1. Automated Welcome and Reminder Messages Description: When a customer messages for the first time, the chatbot will send a welcome message along with helpful information. Key Features:

   • Welcome message when the customer messages for the first time.

   • Reminder message after 24 hours if the customer hasn't responded.

   • Send information about promotional programs.

2. Automated Comment Responses on Social Media Description: When a customer leaves a comment on a Facebook or Instagram post, the chatbot can automatically reply or send a private message (inbox). Benefits:

   • Increase engagement with customers.

   • Redirect customers from comments to private messaging.

   • Reduce response time for the business.

3. Handle Support Requests and Assign to Appropriate Support Group Description: The chatbot can accept customer support requests and automatically categorize the issue before directing it to the relevant support team/agent. Key Features:

   • Redirect the conversation to a support agent when necessary.