4. Comment Manager

When a customer comments on a post on the page, the comment will be displayed in the message/comment list

To manage comments and support customers most efficiently, staff should follow these steps:

Step 1: click the omni conversations

Step 2: Click on Conversations

Step 3: Click on filter by Comment, and you will see the comments recently received from customers

Step 4: Click on any comment, and there are two ways to send a message to the customer

• Select send

• Select send and mark as done

Here, you can see the person assigned to support by hovering over the small avatar on the comment (see image)

For the Owner and admin in the support team, all comments can be viewed

For staff in the support team, they can only see unassigned comments and comments assigned to them

Alternatively, staff can also view comments assigned to other staff members if granted Interaction permissions in section 2.1.3