2.4 Interaction Configuration

Step 1: Go to the Whatsapp Settings page - Interaction section (as outlined above)

Step 2: Set up permissions for viewing and interacting with sessions

Tick or untick to customize viewing/interaction permissions for support agents

Step 3: Select tags, the selected tags will be automatically applied to new customers from this page.

Select a source, new customers from this page will be assigned the selected source.

Step 4: Click "save" button