> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/customer-experience-management/1.-customer-survey-setting.md).

# 1. Customer survey setting

Open Menu Customer Services ==>Survey

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FVRctN503vPxT3Kz9t2Lc%2Fimage.png?alt=media&amp;token=f5c581a9-0523-4586-8298-b71b9f82e1e9" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2F5MEvcllgUmFvbvfDEzG6%2Fimage.png?alt=media&amp;token=3d9da326-9a05-4630-854d-6c6f84c8de50" alt=""><figcaption></figcaption></figure>

*Go to the Survey Template to select the desired survey type to initiate.*

1. *Conversations: Used to send surveys to customers via messaging channels such as Facebook, Instagram, Zalo.*
2. Call Center: Used to send surveys to customers