> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/13.-marking-unread.md).

# 13. Marking unread

Step 1: In the voicemail box, hover over the chat, and the icon ![https://lh7-rt.googleusercontent.com/docsz/AD\_4nXdrsIwbKgg4AG\_7Rbq7AXYRYtt4dwUiGw-RVKVEt5VLkHbxXXWVLE9gH-sYTzoW\_sf7blNObRrTPgHeGOiIJ0u3eir1qnsOQOQng8X\_gsoxqEv7qzactdu-RXTSdtYsDetZ18s1?key=6nqg7f0GvCKEOtIQpNWYhqcz](https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FkVwXeCLBFj3ohHYCzrl3%2F1.png?alt=media\&token=b659efc3-bdbf-4430-bc43-436fd7b27a2f) will appear.

![](https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FV8CjWhgw7PKnfiubEGqi%2F3.png?alt=media\&token=31a9a0de-5eb7-4321-9bfe-0beed300de97)

Step 2: Click the icon![https://lh7-rt.googleusercontent.com/docsz/AD\_4nXcq8Lyhat71-YX62a4XPQsFlGBl7VlSwTZw0zYBZ\_GaxMmsAQs7uxqbmX0LLjKnK9ICQqymnx-lQAa0FOhFMp1Ip5iutN4D4QNLB4bKk168cs9ZAeo4VTMhiRCT9vAuKSGAnKh2?key=6nqg7f0GvCKEOtIQpNWYhqcz](https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FJ3iRJ4rgtOW1gELWo2HP%2F5.png?alt=media\&token=418b6545-01fc-4c44-9886-1657947b8d23)  to mark the chat as unread.

![](https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FBCBuR6h8lgmzxd4YMsMl%2F7.png?alt=media\&token=07af7ca4-a346-4da6-8ab3-4689f5f3226b)