Antbuddy.us
  • AntBuddy Inc Documents
    • Guide to Register and Payment
      • Register and Login
        • 1. Register
        • 2. Log in
      • Payment
    • AntCrm Customer Management
      • Settings
        • Create users
        • Create group
        • Invite users to the company
        • View permissions
        • Activity permissions
        • What is Ticket? How to create Ticket?
      • Conversation
        • Omni Facebook user guide
          • 1. Facebook integration
          • 2. Setting Up Facebook Fan page
          • 3. Message Management
            • 3.1. Sending Message
            • 3.2. Viewing Conversation History
          • 4. Comment Management
            • 4.1. Customer Support Commenting
            • 4.2. Hiding comments
            • 4.3. Editing comments
            • 4.4. Delete Comments
            • 4.5. Liking/Unliking Comments
          • 5. Post Management
          • 6. Changing the Session Owner
          • 7. Adding support user
          • 8. Tagging session
          • 9. Sending images
          • 10. Marking done
          • 11. Adding message template
            • 11.1. Add/Edit/Delete templates
            • 11.2. Using message template
          • 12. Setting Up Session Timeout
          • 13. Configuring the Timeout
          • 14. Setting Up Auto-Reply and Sending Messages
          • 15. Setting Up Response Time and Pre-Expiration Warnings
          • 16. Customer operations
          • 17. Marking unread
          • 18. Setting up Omnichannel chat Categories
          • 19. Configuring layout
        • Instagram use guide
          • 1. Instagram integration
          • 2. Using Instagram Omni conversations
            • 2.1 Guide to setting up Instagram on AntCRM
              • 2.1.1 Adding support
              • 2.1.2 Assignment configuration
              • 2.1.3 Interactive Configuration
          • 3. Manage chat with customers
            • 3.1 Send message to customer
            • 3.2 View session history
          • 4. Comment Manager
            • 4.1 Hide comment
            • 4.2 Delete comment
          • 5. Change the person assign to session
          • 6. Adding user support
          • 7. Tags for session
          • 8. Send image
          • 9. Mark as done
          • 10. Adding message template
            • 10.1 Add/Edit/Delete template
            • 10.2 Using messenger template
          • 11. Setting up session timeout)
          • 12. Setting Up Response Time and Pre-Expiration Warnings
        • Whatsapp use guide
          • 1. Integrate whatsapp on CRM
          • 2. Setting whatsapp on CRM
            • 2.1 Adding user support
            • 2.2 Setting close session
            • 2.3 ssignment Configuration
            • 2.4 Interaction Configuration
          • 3. Managing Chats with Whatsapp Customers
            • 3.1 Send message
            • 3.2 Viewing Conversation History
            • 3.3 Changing the Session's Assigned Agent
          • 4. Adding a Support User
          • 5. Tagging a Session
          • 6. Sending image
          • 7. Marking a Session as Completed
          • 8. Adding, Edit and Delete omni message template
          • 9. Session Closure Time
          • 10. Configuring the wait time
          • 11. Setting response Time and Pre-expiration Alerts
          • 12. Creating Whatsapp SMS campaign
          • 13. Sending Whatsapp SMS Campaign
          • 14. Sending the Product Carousel
          • 15. Cross-Channel Campaign Guide
          • 16. Create WhatsApp Template via Meta Business Suite
          • 17. Run Template in AntCRM platform
        • Shopee use guide
        • Live chat use guide
        • Lazada use guide
      • Report
        • View Omnichannel conversation report
      • Customer Experience Management
        • 1. Customer survey setting
          • 1.1 Conversations
          • 1.2 Call Center
          • 1.3 Rating criteria setting
          • 1.4 Setting landing page
        • 2. How to use the Agent interface
        • 3. Satisfaction Report
    • WhatsApp User Guide
      • Guide to Setting Up WhatsApp on AntCRM
      • Guide to Managing Chats with Whatsapp Customers
      • How to Add and Use Omni Message Templates?
      • Guide to Setting Session
      • Guide to Creating and sending Whatsapp SMS campaign
      • Guide to Sending the Product Carousel
      • Cross-Channel Campaign Guide
      • Guide to sending Product Sample Messages on WhatsApp (Product Catalog)
    • User manual for AntBot ChatBot
      • Integrate Omni-channel messaging with Chatbot AntBot
      • The basic features of AntBot Chatbot
      • Use Cases of AntBot Chatbot
      • Detailed explanation of the Chatbot node
      • How to create a google cloud bot
  • Integration Document Guide
    • AntRing
      • API Registration
      • Use API
      • API List
      • Error Code
    • AntBot
      • AntBot API
      • Voice OTP
      • HTTP Response
    • AntCrm
      • ApiRing AntCrm apis description
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  1. AntBuddy Inc Documents
  2. AntCrm Customer Management
  3. Settings

View permissions

Configure view permissions

PreviousInvite users to the companyNextActivity permissions

Last updated 3 months ago

1.1. Configure viewing permissions for employees

Step 1. Open Settings - User management - Users

Step 2. At the user list, press the user name that you need to configure

The page will move to the information viewing page and set permissions for that user

Note: Only Owners and admins who are granted setup rights can see and access the display permissions/Activity permissions tab

Step 3. Open Display permissions tab

This tab will display all the pages that you can set viewing permissions for. You can grant viewing permissions to users by ticking the checkbox, and cancel permissions by unchecking them.

During the process of ticking the options, if you want to return to the original state, you can click Reset to reset the configuration page to the way it was when it first opened

Step 4: Press Save after any changes

Below is the CRM screen that the user just set up above can see:

For pages where the Owner does not grant permissions, when this user tries to access them, they will be banned

1.2. Configure permissions to view data for the group

Step 1. Login AntCRM by owner account→ Open Settings page → User management → Choose Group

Step 2: Click Edit in the group that needs to configure

The page will go to the Update group page and set the permissions for that group: Display permissions and Activity permissions

Step 3. Open Display permissions tab

Setting data viewing permissions for a group is the same as setting viewing permissions for Users in section ..............

Step 4. After ticking the boxes corresponding to viewing permissions, click Save

Step 5. Click on Appl

This step allows you to choose which objects in the group will have the settings applied. There are 2 options

  • All: Apply this setting to all members of the group

  • Some users: Select the employee to apply the settings)

Step 6. Click Apply on the application object options popup