2.3 ssignment Configuration

Step 1: Go to the Whatsapp Settings page - Assignment Configuration section (as outlined above)

Step 2: Enable the Auto Assign feature

Step 3: Tick the desired Assignment Mode: Round Robin or Random

Round Robin: Messages will be automatically distributed in order to the agents in the support user list

Random: Messages will be automatically distributed randomly to the agents in the support user list

Step 4: Optional: Apply settings to specific agents

Only users online: Apply assignments only to agents who are currently online

All users: Apply assignments to all agents, including those who are offline

Step 5: Click on “Save” button