8. Adding, Edit and Delete omni message template
Step 1: Click Setting
Step 2: Click Omni Chat Setting
Step 3: Open the Omni Message Template section
On the Omni Message Template page, you can add, edit, or delete messages. Here is a detailed guide:
Adding message template
Step 1: Input the information for the new message template
Title: Optional
Content: The message that will be displayed when sent to the customer
Category: Select or search for tags to add to the message template (optional)
Step 2: Click Add
8.2. Edit message template
Step 1: Click on 
icon to edit message template
Step 2: Edit content of template
Step 3: Click save
8.3. Editing message template
Step 1: Click 
icon to delete message template
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