# 8. Adding, Edit and Delete omni message template *Step 1: Click Setting* *Step 2: Click Omni Chat Setting* *Step 3: Open the Omni Message Template section*

*On the Omni Message Template page, you can add, edit, or delete messages. Here is a detailed guide:* *Adding message template* *Step 1: Input the information for the new message template* * *Title: Optional* * *Content: The message that will be displayed when sent to the customer* * *Category: Select or search for tags to add to the message template (optional)* *Step 2: Click Add*

**8.2.** *Edit message template* *Step 1: Click on* ![](https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2Fy8qHTZgs0E61xPmPECtq%2Fimage.png?alt=media\&token=064e0a44-c67b-4bda-8d08-b6c991b02e14) icon *to edit message template*

*Step 2: Edit content of template* *Step 3: Click save*

**8.3.** *Editing message template* *Step 1: Click* ![](https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FSoQ3VCtIVSVX6oJLusGg%2Fimage.png?alt=media\&token=a13be0d8-b144-407b-a4e7-af5e1abfabc0) *icon to delete message template*