> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/16.-customer-operations.md).

# 16. Customer operations

View the guide for customer operations such as editing customer information, adding tickets, and related tasks [here](https://docs.google.com/document/d/15uPmi4DaFvESSU9Vn9E1IJWrPB3fENf7BAuQ3UqsfJM/edit?usp=sharing)