> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/15.-cross-channel-campaign-guide.md).

# 15. Cross-Channel Campaign Guide

15.1 Creating template

* *Setting whatsapp template*

*Step 1: At the AntCRM screen, select the campaign on the left side → click Whatsapp*

*Step 2: Click “Create template” button*

<figure><img src="/files/I29YQe7xGoZEqU5bQVYD" alt=""><figcaption></figcaption></figure>

*Step 3: Input and select the necessary information, then click “Continue”  to redirect next page, input the necessary information → click “Save”*

<figure><img src="/files/9kUHlisCoAXLmRa1PjIh" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/6FGh2UyftTMmy6HPkFyP" alt=""><figcaption></figcaption></figure>

| *Entities* | *Description*                                    |
| ---------- | ------------------------------------------------ |
| *Tittle*   | *Select a header text, image, video or document* |
| *Body*     | *Input the content of the template*              |
| *Preview*  | *Preview the content of the template.*           |

*Step 4: After successfully creating a new one, click the “save” button to change the status to "approved”*

<figure><img src="/files/07teeY1LX1b2vqWImSrv" alt=""><figcaption></figcaption></figure>

* Setting up the ZNS template

*Step 1: Go to setting icon → choose template → ZNS template and click to Add template button*

<figure><img src="/files/RtioyOEB2YspfAON4UaJ" alt=""><figcaption></figcaption></figure>

*Step 2: Fill in the fields*

<figure><img src="/files/Vzi0QVJWrzvYsf1azQEo" alt=""><figcaption></figcaption></figure>

| *Entities*      | D*escription*                                                                                                                                                                                                          |
| --------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| *Template name* | *This is the name you assign to the message template to easily identify and manage it.*                                                                                                                                |
| Template ID     | This is a unique identifier for each message te*mplate.*                                                                                                                                                               |
| De*scription*   | A *brief description of the purpose and content of the message template.*                                                                                                                                              |
| C*ontent*       | *This is the main part of the message template, containing the message you want to convey to the customer.*                                                                                                            |
| Share           | Tùy chọn chia sẻ mẫu tin nhắn, cho phép phân phối hoặc cho các thành viên khác trong *The option to share the message template allows you to distribute or permit other team members to access and use this template.* |

* *Setting up the SMS Channel*

*Step 1: Choose template in Template module → choose SMS template and click to Add template button*

<figure><img src="/files/X13CKWD9Zk5xpkRFKJY0" alt=""><figcaption></figcaption></figure>

*Step 2: Fill in fields*

<figure><img src="/files/lEfVFjWAIb2rxNOOsPT4" alt=""><figcaption></figcaption></figure>

| Entities              | Description                                                                                                                     |
| --------------------- | ------------------------------------------------------------------------------------------------------------------------------- |
| Template name         | This is the name you assign to the message template to easily identify and manage it.                                           |
| Description           | A brief description of the purpose and content of the message template.                                                         |
| Content               | This is the main part of the message template, containing the message you want to convey to the customer.                       |
| Available information | A list of placeholder variables available for a CRM or messaging system, likely used for personalized message templates.        |
| Share                 | The option to share the message template allows you to distribute or permit other team members to access and use this template. |

| *Entities*              | *Descriptio*n                                                                                                                       |
| ----------------------- | ----------------------------------------------------------------------------------------------------------------------------------- |
| *Template name*         | *This is the name you assign to the message template to easily identify and manage it.*                                             |
| *Description*           | *A brief description of the purpose and content of the message template.*                                                           |
| *Content*               | *This is the main part of the message template, containing the message you want to convey to the customer.*                         |
| *Available information* | *A list of placeholder variables available for a CRM or messaging system, likely used for personalized message templates.*          |
| *Share*                 | *The option to share the message template allows you to distribute or permit oth*e*r team members to access and use this template.* |