# 15. Cross-Channel Campaign Guide
15.1 Creating template
* *Setting whatsapp template*
*Step 1: At the AntCRM screen, select the campaign on the left side → click Whatsapp*
*Step 2: Click “Create template” button*
*Step 3: Input and select the necessary information, then click “Continue” to redirect next page, input the necessary information → click “Save”*
| *Entities* | *Description* |
| ---------- | ------------------------------------------------ |
| *Tittle* | *Select a header text, image, video or document* |
| *Body* | *Input the content of the template* |
| *Preview* | *Preview the content of the template.* |
*Step 4: After successfully creating a new one, click the “save” button to change the status to "approved”*
* Setting up the ZNS template
*Step 1: Go to setting icon → choose template → ZNS template and click to Add template button*
*Step 2: Fill in the fields*
| *Entities* | D*escription* |
| --------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| *Template name* | *This is the name you assign to the message template to easily identify and manage it.* |
| Template ID | This is a unique identifier for each message te*mplate.* |
| De*scription* | A *brief description of the purpose and content of the message template.* |
| C*ontent* | *This is the main part of the message template, containing the message you want to convey to the customer.* |
| Share | Tùy chọn chia sẻ mẫu tin nhắn, cho phép phân phối hoặc cho các thành viên khác trong *The option to share the message template allows you to distribute or permit other team members to access and use this template.* |
* *Setting up the SMS Channel*
*Step 1: Choose template in Template module → choose SMS template and click to Add template button*
*Step 2: Fill in fields*
| Entities | Description |
| --------------------- | ------------------------------------------------------------------------------------------------------------------------------- |
| Template name | This is the name you assign to the message template to easily identify and manage it. |
| Description | A brief description of the purpose and content of the message template. |
| Content | This is the main part of the message template, containing the message you want to convey to the customer. |
| Available information | A list of placeholder variables available for a CRM or messaging system, likely used for personalized message templates. |
| Share | The option to share the message template allows you to distribute or permit other team members to access and use this template. |
| *Entities* | *Descriptio*n |
| ----------------------- | ----------------------------------------------------------------------------------------------------------------------------------- |
| *Template name* | *This is the name you assign to the message template to easily identify and manage it.* |
| *Description* | *A brief description of the purpose and content of the message template.* |
| *Content* | *This is the main part of the message template, containing the message you want to convey to the customer.* |
| *Available information* | *A list of placeholder variables available for a CRM or messaging system, likely used for personalized message templates.* |
| *Share* | *The option to share the message template allows you to distribute or permit oth*e*r team members to access and use this template.* |
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