> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/18.-setting-up-omnichannel-chat-categories.md).

# 18. Setting up Omnichannel chat Categories

This feature allows user to set up Omnichannel chat Categories

Step 1: On the left menu bar, click Settings.

Step 2: Click the Omni-channel Conversations button.

Step 3: Open the Omnichannel chat Categories.

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FXoKB4dDPlDsZROEqzZrJ%2Fimage.png?alt=media&amp;token=678fe47f-b994-4c8c-99b3-b738628fb1aa" alt=""><figcaption></figcaption></figure>

Step 4: Select Add Category

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2Fm9dYbs2LGB0aGdD88bes%2Fimage.png?alt=media&amp;token=fbd0044d-b50d-4a80-b9a7-895486adaac7" alt=""><figcaption></figcaption></figure>

Step 5: Update category name

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FwAmOHgVLqG6r1fHrS46q%2Fimage.png?alt=media&amp;token=77e0d762-efa5-483f-97f5-df73005416fe" alt=""><figcaption></figcaption></figure>

Step 6: Delete category name

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FlcvorD6vJ14QKFn4Jvjl%2Fimage.png?alt=media&amp;token=16195380-0223-40e3-91e9-259d6ea99178" alt=""><figcaption></figcaption></figure>