> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/18.-setting-up-omnichannel-chat-categories.md).

# 18. Setting up Omnichannel chat Categories

This feature allows user to set up Omnichannel chat Categories

Step 1: On the left menu bar, click Settings.

Step 2: Click the Omni-channel Conversations button.

Step 3: Open the Omnichannel chat Categories.

<figure><img src="/files/bt1MlEIOKP701AHJvGSS" alt=""><figcaption></figcaption></figure>

Step 4: Select Add Category

<figure><img src="/files/zTvpMTIxHREKoAT0JVhN" alt=""><figcaption></figcaption></figure>

Step 5: Update category name

<figure><img src="/files/7OneVt6wtt67IWOkpFMW" alt=""><figcaption></figcaption></figure>

Step 6: Delete category name

<figure><img src="/files/tO4I6j9GQMpmIiNaLUC4" alt=""><figcaption></figcaption></figure>