# 10. Marking done

This feature is used to close and move sessions that have been supported into the 'Done' filter.

This allows for tracking the number of sessions supported, support time, and other statistics.

Step 1: Open the session of a message/comment.

Step 2: Assist the customer: Reply to messages, comments, attach files, add labels, etc.

Step 3: Click on the Mark as Done ![https://lh7-rt.googleusercontent.com/docsz/AD\_4nXdQxsQF\_Iq7rg0LX7SOjLGiQ4CtHaF-IUbg6lKGazZ9PQv9rmz0TvALnCuczvtSPyrbZMgtM5oN6RmVbq9j4wEGiYlF3YK-du1eyhpqKl00a6SBw6XYOqKNBOULjr0qV9D6Bh-Gpw?key=I1TsFh6WuvsqfbQlw958VR6a](/files/xfhmRgK31Eify6YQZDmB) icon.

![](/files/YH60tRkdgfsJiVVUzg9K)

You can find the closed messages in the DONE filter. It will show complete information about the employee who closed it and the closure time.

![](/files/s2TPicOtn5p8uJ7VMcUA)

You can proactively move to the inbox to reopen this chat session and continue chatting with the customer.

![](/files/bswD7RpkzLEkc7JJpHIg)

If the customer sends a message again, the session will be reopened and moved to the Main filter.

![](/files/E95cAog8HizsDTCDdh0T)


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