> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/13.-configuring-the-timeout.md).

# 13. Configuring the Timeout

After the set timeout period, if the assigned agent does not respond, the session will automatically be reassigned to another agent according to the assignment rules.

Step 1: Go to setting

Step 2: Select omni

Step 3: Select Other Settings.

<figure><img src="/files/z7olryN0pe4q1HF7rD2Y" alt=""><figcaption></figcaption></figure>

Step 4: Enter the desired maximum session timeout (in minutes).

Step 5: Enable the feature.