> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/13.-configuring-the-timeout.md).

# 13. Configuring the Timeout

Guide to Configuring the Timeout for Changing the Assignee When There Is No Response to the Session:

After the set timeout period, if the assigned agent does not respond, the session will automatically be reassigned to another agent according to the assignment rules.

Step 1: Go to setting

Step 2: Select omni

Step 3: Select Other Settings.

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FJvWX5AXFHuHoI9AQAnCS%2F1.png?alt=media&amp;token=26c5ab4d-7a71-40b2-9c24-069e2c1853f9" alt=""><figcaption></figcaption></figure>

Step 4: Enter the desired maximum session timeout (in minutes).

Step 5: Enable the feature.