> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/omni-facebook-user-guide/3.-message-management.md).

# 3. Message Management

When a customer sends a message to the page, the message will be directed to Omni - Facebook. The number of unread messages/comments will be displayed on the menu

<figure><img src="/files/Zv2mrAsblnWgOqZB7s8k" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/YYvv6BFbqXCrcw9Rx6pt" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/Y98HsRfOlS2cl2w4wgg1" alt=""><figcaption></figcaption></figure>

To manage messages and support customers as quickly as possible, employees need to follow these steps:

Step 1: Open the Omni page

Step 2: Click on the Facebook tab

Step 3: Click the Inbox tab, and you will see the message received from the Facebook customer

<figure><img src="/files/efjHO0U42OYuq1y3MYLf" alt=""><figcaption></figcaption></figure>

Here, you can see the assigned support person by hovering over the small avatar on the message (see image)

<figure><img src="/files/8tluO5LG4GAGEqnGWN1x" alt=""><figcaption></figcaption></figure>

Permissions to view sessions are set in the Interaction section

Step 4: Click on the message to start chatting and provide support

<figure><img src="/files/KwcZZ8n6DAYfbRrvL3r5" alt=""><figcaption></figcaption></figure>