# 3. Message Management

When a customer sends a message to the page, the message will be directed to Omni - Facebook. The number of unread messages/comments will be displayed on the menu

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To manage messages and support customers as quickly as possible, employees need to follow these steps:

Step 1: Open the Omni page

Step 2: Click on the Facebook tab

Step 3: Click the Inbox tab, and you will see the message received from the Facebook customer

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Here, you can see the assigned support person by hovering over the small avatar on the message (see image)

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Permissions to view sessions are set in the Interaction section

Step 4: Click on the message to start chatting and provide support

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