> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/14.-setting-up-omnichannel-chat-categories.md).

# 14. Setting up Omnichannel chat Categories

This feature allows user to set up Omnichannel chat Categories

Step 1: On the left menu bar, click Settings.

Step 2: Click the Omni-channel Conversations button.

Step 3: Open the Omnichannel chat Categories.

![](/files/xwjU9dCllL5G3DeV2lU4)

Step 4: Select Add Category

![](/files/FrMz2uofvVCjVIldWA2j)

Step 5: Update category name

![](/files/gMOR69pZDjvKGBrn7Qim)

![](/files/i9tSM8KrAJRIj7h9YKkW)

Step 6: *Delete category name*

![](/files/V5dRGS5z70LH5WZtgzlX)