# 3.3 Changing the Session's Assigned Agent
*Step 1: View any message*
*Step 2: Below the customer's name, there is a line that says "Assigned To Anh Nghia 5 1 ”*
*Step 3: Click on the edit button next to it to change the assigned person*
*Select the Group and the Responsible Person and click Assign*
*You can add a note with additional details to help the new responsible agent understand the assigned session better*
