> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/whatsapp-use-guide/3.-managing-chats-with-whatsapp-customers/3.3-changing-the-sessions-assigned-agent.md).

# 3.3 Changing the Session's Assigned Agent

*Step 1: View any message*

*Step 2: Below the customer's name, there is a line that says "Assigned To Anh Nghia 5 1 ”*

*Step 3: Click on the edit button next to it to change the assigned person*

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FTasrZW3JAXxcSAWGni4Q%2Fimage.png?alt=media&amp;token=9d991fcf-8197-431a-88ab-4995f59d3068" alt=""><figcaption></figcaption></figure>

*Select the Group and the Responsible Person and click Assign*

*You can add a note with additional details to help the new responsible agent understand the assigned session better*

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FIQHppHTxUdv0zVtKVUlb%2Fimage.png?alt=media&amp;token=64ef7d30-0e9b-493e-99f9-f09ec1da3739" alt=""><figcaption></figcaption></figure>