3.3 Changing the Session's Assigned Agent

Step 1: View any message

Step 2: Below the customer's name, there is a line that says "Assigned To Anh Nghia 5 1 ”

Step 3: Click on the edit button next to it to change the assigned person

Select the Group and the Responsible Person and click Assign

You can add a note with additional details to help the new responsible agent understand the assigned session better