8. Tagging session

This feature allows you to tag one or multiple labels to a chat session in order to categorize the sessions by labels. There are 2 ways to tag labels for a session:

Method 1: Click on label icon

Step 1: Open any message/comment.

Step 2: Click on icon tags

Step 3: Select labels from the available list.

Method 2: Select a label from the list of labels on the chat box

Once the label is successfully updated, it will appear in the session list, just below the session name.