> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/12.-setting-up-response-time-and-pre-expiration-warnings.md).
# 12. Setting Up Response Time and Pre-Expiration Warnings
This feature allows:
* Thiết lập thời hạn phản hồi cho session Omni (1). Ví dụ thiết lập 30 phút, thì sau 30 phút nhân viên Setting a response time limit for Omni sessions (1). For example, if you set 30 minutes, after 30 minutes without a staff response, the session is considered overdue
* Setting a warning before the response time expires (2). For example, if you set 5 minutes, 5 minutes before the response time in (1) expires, the assigned staff will receive a notification warning that the session is about to expire
1/ To configure this feature, users should follow these steps:
Step 1: Go to Settings -> Omni -> Other Settings
Step 2: Go to Session Configuration -> Response Time Configuration
Step 3: Enter the time for the session's Response Time Limit and the Warning before expiration
Step 4: Click enable
Step 5: Click save
2/ Display interface on the system
When a session exceeds the time limit set in (1), an overdue interface will be displayed
When a session approaches the time limit set in (2), an almost overdue interface will be displayed: the session's time will be highlighted in red
3/ Notes:
* The session only starts counting overdue time after it is assigned to a staff member
* Within the non-overdue period, if the staff responds to the session, the overdue notification will be removed
* There is an Overdue filter for unfinished sessions
