> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/customer-experience-management/1.-customer-survey-setting/1.1-conversations.md).
# 1.1 Conversations
Conversations: Used to send surveys to customers via messaging channels such as Facebook, Instagram, Zalo.
Go to the Survey Template to select the desired survey type to initiate.
Step 1: Go to Survey -> Survey Template
Step 2: Select tab Conversations
Step 3: Click on create new template 
Step 4: Filling the information
* Survey template name (required)
* Description
* Survey types: CSAT/NPS
* Applicable channels: FACEBOOK/ZALO/INSTAGRAM
Step 5: Click on customer template
Step 6: Click continue
Step 7: Select to activate the Maximum Number of Messages / Conversation Session
**Step 8:** Select to activate Automatic Rating sending, where you can choose the 1st/2nd/3rd-level categories of the conversation to send automatically.
**Note:** When you want to hide/delete a conversation category in the Omni settings, to avoid affecting the feature, users must remove the category they want to hide/delete from this setting first.
Step 9: In the Template, there are 2 options to send the survey template.
\+ Option 1: Send the rating survey through channels. Here, you just need to enter the information and then click "save" button.
\+ Option 2: Select send via Landing page
* Template: Choose Template 2 to send the LDP, where you need to fill in the following information:
* Enter rating criteria
* Enter button name
* Enter rating link: https\://\.beeiq.co/rating.html
Step 10: Click on "save" button
Step 11: Click on the Survey Template to return to the template list, and select the Active template.