> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/9.-adding-message-template/9.1-add-edit-delete.md).

# 9.1 Add/Edit/Delete

Step 1: On the left menu bar, click on Settings.

Step 2: Click on Multi-channel Conversation Settings.

Step 3: Open the Omni Message Templates section.

<figure><img src="/files/8YDSZZwO0K0iAXH8o2ow" alt=""><figcaption></figcaption></figure>

On the Conversation Message Templates page, you can add, edit, or delete messages. Below is a detailed guide.