# 7. Marking a Session as Completed

*This feature is used to close and move supported sessions into the "Completed" filter. This allows us to track the number of sessions that have been supported, the support time, etc.*

*Step 1: Open the session of a message*

*Step 2: Support the customer: Reply to the message, comment, attach files, assign tags, etc*

*Step 3: Click on the "Mark Done” icon*

<figure><img src="/files/W0Evqlh9MAx88pS9W4ti" alt=""><figcaption></figcaption></figure>


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