Antbuddy.us
  • AntBuddy Inc Documents
    • Guide to Register and Payment
      • Register and Login
        • 1. Register
        • 2. Log in
      • Payment
    • AntCrm Customer Management
      • Settings
        • Create users
        • Create group
        • Invite users to the company
        • View permissions
        • Activity permissions
        • What is Ticket? How to create Ticket?
      • Conversation
        • Omni Facebook user guide
          • 1. Facebook integration
          • 2. Setting Up Facebook Fan page
          • 3. Message Management
            • 3.1. Sending Message
            • 3.2. Viewing Conversation History
          • 4. Comment Management
            • 4.1. Customer Support Commenting
            • 4.2. Hiding comments
            • 4.3. Editing comments
            • 4.4. Delete Comments
            • 4.5. Liking/Unliking Comments
          • 5. Post Management
          • 6. Changing the Session Owner
          • 7. Adding support user
          • 8. Tagging session
          • 9. Sending images
          • 10. Marking done
          • 11. Adding message template
            • 11.1. Add/Edit/Delete templates
            • 11.2. Using message template
          • 12. Setting Up Session Timeout
          • 13. Configuring the Timeout
          • 14. Setting Up Auto-Reply and Sending Messages
          • 15. Setting Up Response Time and Pre-Expiration Warnings
          • 16. Customer operations
          • 17. Marking unread
          • 18. Setting up Omnichannel chat Categories
          • 19. Configuring layout
        • Instagram use guide
          • 1. Instagram integration
          • 2. Using Instagram Omni conversations
            • 2.1 Guide to setting up Instagram on AntCRM
              • 2.1.1 Adding support
              • 2.1.2 Assignment configuration
              • 2.1.3 Interactive Configuration
          • 3. Manage chat with customers
            • 3.1 Send message to customer
            • 3.2 View session history
          • 4. Comment Manager
            • 4.1 Hide comment
            • 4.2 Delete comment
          • 5. Change the person assign to session
          • 6. Adding user support
          • 7. Tags for session
          • 8. Send image
          • 9. Mark as done
          • 10. Adding message template
            • 10.1 Add/Edit/Delete template
            • 10.2 Using messenger template
          • 11. Setting up session timeout)
          • 12. Setting Up Response Time and Pre-Expiration Warnings
        • Whatsapp use guide
          • 1. Integrate whatsapp on CRM
          • 2. Setting whatsapp on CRM
            • 2.1 Adding user support
            • 2.2 Setting close session
            • 2.3 ssignment Configuration
            • 2.4 Interaction Configuration
          • 3. Managing Chats with Whatsapp Customers
            • 3.1 Send message
            • 3.2 Viewing Conversation History
            • 3.3 Changing the Session's Assigned Agent
          • 4. Adding a Support User
          • 5. Tagging a Session
          • 6. Sending image
          • 7. Marking a Session as Completed
          • 8. Adding, Edit and Delete omni message template
          • 9. Session Closure Time
          • 10. Configuring the wait time
          • 11. Setting response Time and Pre-expiration Alerts
          • 12. Creating Whatsapp SMS campaign
          • 13. Sending Whatsapp SMS Campaign
          • 14. Sending the Product Carousel
          • 15. Cross-Channel Campaign Guide
          • 16. Create WhatsApp Template via Meta Business Suite
          • 17. Run Template in AntCRM platform
        • Shopee use guide
        • Live chat use guide
        • Lazada use guide
      • Report
        • View Omnichannel conversation report
      • Customer Experience Management
        • 1. Customer survey setting
          • 1.1 Conversations
          • 1.2 Call Center
          • 1.3 Rating criteria setting
          • 1.4 Setting landing page
        • 2. How to use the Agent interface
        • 3. Satisfaction Report
    • WhatsApp User Guide
      • Guide to Setting Up WhatsApp on AntCRM
      • Guide to Managing Chats with Whatsapp Customers
      • How to Add and Use Omni Message Templates?
      • Guide to Setting Session
      • Guide to Creating and sending Whatsapp SMS campaign
      • Guide to Sending the Product Carousel
      • Cross-Channel Campaign Guide
      • Guide to sending Product Sample Messages on WhatsApp (Product Catalog)
    • User manual for AntBot ChatBot
      • Integrate Omni-channel messaging with Chatbot AntBot
      • The basic features of AntBot Chatbot
      • Use Cases of AntBot Chatbot
      • Detailed explanation of the Chatbot node
      • How to create a google cloud bot
  • Integration Document Guide
    • AntRing
      • API Registration
      • Use API
      • API List
      • Error Code
    • AntBot
      • AntBot API
      • Voice OTP
      • HTTP Response
    • AntCrm
      • ApiRing AntCrm apis description
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  1. AntBuddy Inc Documents
  2. AntCrm Customer Management
  3. Conversation
  4. Whatsapp use guide

14. Sending the Product Carousel

Previous13. Sending Whatsapp SMS CampaignNext15. Cross-Channel Campaign Guide

Last updated 3 months ago

Step 1: First, Need to create a carousel template

  • Go to template settings and create a new template. Then Enter values in the required fields and choose the carousel type

  • Enter values in the fields and click on Save button

Entities

Description

Template Name

This is the name you assign to this template for easy identification and management

Language

The language of the message template.

Category

Choose the category that matches the message content, such as "Marketing" for marketing campaigns

Body

The main content of the message. This is where you enter the text that you want customers to see in the carousel. There is a character limit for this section (up to 1024 characters)

Preview

Displays a visual interface of how the message will appear when received by the customer

Upload Image or Video

Allows you to upload an image or video representing the item in the carousel.

Enter Body Content

A field to enter the main content of the item, description, or detailed information about the product/service

Add Button

Allows you to add an interactive button for the item in the carousel.

Button Options

  • Quick Reply: A quick reply button that enables the user to respond immediately when clicked.

  • URL: A link button, allowing you to attach a URL to direct users to a website.

  • Phone: A call button, allowing users to click to call the specified phone number.

Title

The title of the button, where you enter the name to display on the button

Step 2: Go to Whatsapp campaign module and create a campaign with carousel template type

Step 3: Go to the report to view the results