> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/11.-setting-up-session-timeout.md).

# 11. Setting up session timeout)

This feature allows the system to automatically check and close sessions after a set time from the staff's last message

Step 1: Click settings

Step 2: Click Omni Conversations

Step 3: Open the other settings

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2Fr9DTcTEduQBAmQjTKkim%2Fimage.png?alt=media&amp;token=260df214-a974-4ec1-a54f-cc3c31869d7e" alt=""><figcaption></figcaption></figure>

Step 4: Enter the desired time, the session end message, and enable the feature.

![](https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FlAfEn0dbipruf7B2zpaR%2F3.png?alt=media\&token=f123a37b-64b6-44e6-8a6d-7a481ddf888a)

For example: With a 30-minute setting, if a session is being supported with the last message sent by the employee, and no further messages are received within 30 minutes, the session will automatically close and send a farewell message to end the session.

![](https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FiPkzsKSPQt3EU82Cw28n%2F5.png?alt=media\&token=42538628-2d91-4fe1-aaed-f8c7a5671a49)

Step 5: Scroll down to the bottom of the settings page and click Save.

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FFiJarGvJR5Tz8oznSv7w%2F7.png?alt=media&amp;token=c50f44e4-2ad0-48fb-ab76-889b7ac580dc" alt=""><figcaption></figcaption></figure>