# 15. Setting Up Response Time and Pre-Expiration Warnings

This feature allows you to:

* Set a response deadline for Omni sessions (1). For example, if you set it to 30 minutes, the session will be considered overdue if the employee does not respond within 30 minutes.
* Set a pre-expiration warning (2). For example, if you set it to 5 minutes, the assigned employee will receive a warning notification 5 minutes before the response deadline expires.

1/ To set this up, follow these steps:

Step 1: Go to Settings -> Omni -> Other Settings

Step 2: Go to Session Configuration -> Response Deadline Configuration

Step 3: Enter the time for the Session Response Deadline and Pre-Expiration Warning

Step 4: Select Activate

Step 5: Click Save

<figure><img src="/files/5iXUDlvUEIOhxNbFj9EL" alt=""><figcaption></figcaption></figure>

2/ Display Interface on the System

When the session exceeds the time limit set in (1), an expired interface will be displayed."

<figure><img src="/files/WpC9r81Cxra6Dr6KIPKy" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/xO4pfRbN8Gk7c5fpGtiX" alt=""><figcaption></figcaption></figure>

When the session reaches the time limit set in (2), an interface indicating it is about to expire will be displayed: the session time will be highlighted in red.

&#x20; 3/ Notes:

* The session will only start counting the expiration time after it has been assigned to an employee.
* Within the time frame before expiration, when the employee responds to the session, the expiration notification will be removed.
* There is a filter for 'Expired' messages for sessions that are not yet completed.

<figure><img src="/files/xkOBbsWesVimSsplx6wC" alt=""><figcaption></figcaption></figure>


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