# 10. Configuring the wait time

*After the set period, if the assigned agent does not respond, the session will be automatically reassigned to another agent according to the assignment rules.*

*Step 1: Go to Settings*

*Step 2: Select Omni Chat*

*Step 3: Choose the  Other Settings*

*Step 4: Go to Configure the time to change the person in charge when not yet answered → Enter the desired maximum wait time for the session (in minutes)*

*Step 5: Enable the feature*

*Step 6: Scroll to the bottom of the settings page and click “Save” button*

<figure><img src="/files/3rAvn6DyTXnXmIksOTIT" alt=""><figcaption></figcaption></figure>


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