# 3. Manage chat with customers

When a customer sends a message to the page, the message will be directed to Omni - Instagram

The number of unread messages/comments will be displayed on the menu. To manage messages and support customers most efficiently, staff should follow these steps:

Step 1: Open the Omni conversations

Step 2: Click on tab Instagram

Step 3: Click Advanced filter -> Filter for instagram page

Step 4: Click tab inbox, you will see message from customer on instagram

<figure><img src="/files/NY2M9GgH2AEkXPU7zLjK" alt=""><figcaption></figcaption></figure>

Here, you can see the person assigned to support by hovering over the small avatar on the message (see image)

<figure><img src="/files/MhUCs3cMBCrSPO2EiwnJ" alt=""><figcaption></figcaption></figure>

The permissions to view sessions are configured in the Interaction section

Step 4: Click on the message to start a support chat.

<figure><img src="/files/mGlpWvaCYO6nPsrCmbOK" alt=""><figcaption></figcaption></figure>


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