> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/instagram-use-guide/3.-manage-chat-with-customers.md).

# 3. Manage chat with customers

When a customer sends a message to the page, the message will be directed to Omni - Instagram

The number of unread messages/comments will be displayed on the menu. To manage messages and support customers most efficiently, staff should follow these steps:

Step 1: Open the Omni conversations

Step 2: Click on tab Instagram

Step 3: Click Advanced filter -> Filter for instagram page

Step 4: Click tab inbox, you will see message from customer on instagram

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FnxqzvYh7lGJ1OkHO9duR%2Fimage.png?alt=media&amp;token=3c843c5f-654d-4d4f-9e63-7dc6dc35f3e6" alt=""><figcaption></figcaption></figure>

Here, you can see the person assigned to support by hovering over the small avatar on the message (see image)

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2Fqqzui7WNUYMMSoGKljEv%2Fimage.png?alt=media&amp;token=4c5834d5-4be5-404d-9d6f-c8ebcaa73f4e" alt=""><figcaption></figcaption></figure>

The permissions to view sessions are configured in the Interaction section

Step 4: Click on the message to start a support chat.

<figure><img src="https://2883279534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDeVvlGozALEs84kVZd2q%2Fuploads%2FOc19Zoe8zj0hn2c1A8A8%2Fimage.png?alt=media&amp;token=069963f7-fa5c-4462-8ca9-28c10657013b" alt=""><figcaption></figcaption></figure>