> For the complete documentation index, see [llms.txt](https://docs.antbuddy.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.antbuddy.us/antbuddy-inc-documents/antcrm-customer-management/conversation/zalo-oa-user-guide/3.-message-management/3.2-viewing-conversation-history.md).

# 3.2 Viewing Conversation History

Step 1: Open a chat session: send a message

Step 2: Click on the Conversation History ![https://lh7-rt.googleusercontent.com/docsz/AD\_4nXdCAYM0eCKTRYtZd8srH-qi1QrEnHKCzpkOCG2pkoBm8Zcjbrms66C5kP\_lDSJOEkXLXNrJfrZ7oGbNVzJBn83K1cM11IDdbKuP0hYRqys6pzX6PT-8csw6rnO9BCcpZ7ux3ynw?key=6nqg7f0GvCKEOtIQpNWYhqcz](/files/piQFZjZArShxX5tRF09z) icon.

![](/files/JSthCPk0izb8Zsb97Hr5)

Assignment History:

*  Includes Assignment Type: automatic/manual.
* Assigned Employee, Employee Assigned.
* Assignment Time.

Label Update History: Employee name who updated, update time, Label name…

<img src="/files/L2Nhk3au3AX4b5aAA8B2" alt="" width="563">